Emergency? Here's exactly what to do right now.
Take a breath. Make sure everyone is safe. Stop the source only if it's safe to do so. Call TRC right away so we can protect and document the property — and notify your insurer promptly. We'll help you understand what your carrier will ask for.
Jump to your emergency
Water damage — what to do right now.
Get everyone to a dry, safe spot first. If water is anywhere near outlets or your electrical panel, don't touch it. Stop the source only if you can reach it safely, call us right away, and notify your insurer promptly. If it's safe after those calls, photograph the damage before moving anything.
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Get everyone to a dry, safe spot.
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Stay clear of water near electricity. If water is near outlets, the panel, or the ceiling, do not touch it — shut power at the breaker only if you can reach it without standing in water. Otherwise, stay clear and call us.
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Stop the source if you safely can. The main shutoff is usually where the water line enters the property, near the meter.
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Call us right away. We protect the property from further damage and document the loss.
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Notify your insurer promptly. We'll help you understand what your carrier will ask for.
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If it is safe, photograph the damage. Avoid moving or discarding anything until it has been documented.
Not sure what's safe to touch? Call us and we'll walk you through it — 610-489-1650.
Fire & smoke — what to do right now.
Do not re-enter until the fire department says the structure is safe. Even after the flames are out, smoke damage, weakened structure, and poor air quality are real hazards. Stay out, get any smoke exposure looked at, and once the scene is cleared, call us right away and notify your insurer promptly.
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Stay out until first responders clear the scene.
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Don't touch soot or wipe surfaces. Wiping can set smoke stains permanently.
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Don't flip breakers or turn utilities back on. Wait until they've been checked.
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Get medical care for any smoke exposure. Don't try to wait it out.
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Once cleared, call us. We board up openings, tarp the roof, and start smoke and soot mitigation.
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Notify your insurer promptly. We'll help you understand what your carrier will ask for.
When the scene is clear and you're ready, call us at 610-489-1650.
Mold — what to do right now.
Mold can begin growing 24–48 hours after water sits. Keep vulnerable people out of the room, don't disturb the growth, and stop the moisture only if it's safe to do so. Call us for an assessment and notify your insurer promptly; if it is safe afterward, photograph what you see.
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Keep anyone with asthma or allergies out of the room.
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Don't scrub or spray it. Disturbing mold releases and spreads spores.
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Shut off any humidifier and ventilate to the outside if you can. Lowering the moisture slows growth.
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Call us for an assessment. We'll evaluate the source and the spread.
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Notify your insurer promptly. We'll help you understand what your carrier will ask for.
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If it is safe, photograph it and note when the leak started. The timeline helps establish the cause of loss.
Seeing something and not sure how bad it is? Call us at 610-489-1650.
Storm damage — what to do right now.
Assume every downed line is live and stay well clear of sagging roofs or ceilings. If you smell gas or see a downed line, leave and call 911 or the utility first. Once you're safe, call us right away and notify your insurer promptly. Move valuables or take photos only if you can do so safely.
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If you smell gas or see a downed line, get out and call 911 or the utility first.
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Don't go onto a storm-damaged roof. Leave that to a crew with the right gear.
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Once you are safe, call us right away. We tarp and board up the property to keep more water from getting in.
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Notify your insurer promptly. We'll help you understand what your carrier will ask for.
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Move valuables away from active leaks. Put down buckets and towels to limit the spread.
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Photograph the exterior and interior damage for your claim.
Once you're safe and clear of any lines, call us at 610-489-1650.
My property is open to the weather — what now?
An open structure invites more water, weather, and intrusion damage with every hour. Keep people away from broken glass and unstable openings, call us right away to board up and tarp, and notify your insurer promptly. Take photos only from a safe location.
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Don't try to tarp a roof yourself. It's dangerous and rarely holds.
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Keep people and pets away from broken glass and unstable openings.
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Call us — we board windows and doors and tarp roofs 24/7.
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Notify your insurer promptly. We'll help you understand what your carrier will ask for.
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If it is safe, document the openings with photos. Stay on stable ground and away from damaged areas.
Emergency board-up coverage and payment depend on the specific policy and authorization. $0 upfront for emergency work; you're responsible for your deductible per your policy.
Open to the weather and need it secured tonight? Call us at 610-489-1650.
Know your rights in an emergency.
In the hours after a loss, emotions can overshadow clear thinking. Here's what to remember.
Listen to your first responders. The Fire Chief, EMS, and Police come first — follow their direction on safety and re-entry.
It's your choice who restores your property — not the adjuster's. You are never obligated to use a company an insurer steers you toward.
Get a copy of your insurance policy so you know your limits, rights, and responsibilities.
Write down every call — dates, times, and who you spoke with about your claim.
Ask about your “ALE” (Additional Living Expense). Most policies cover temporary housing, meals, toiletries, and other necessities during restoration; you can ask your insurer for an advance if you need one.
Check references and certifications for anyone who works on your behalf.
If you ever feel pressured to choose a certain company, you can file a complaint with your local Attorney General's Office.
That's the kind of straight guidance we give every homeowner we work with. Call us — we'll walk you through it.
A little prep saves a lot of heartache.
This part isn't urgent — it's for a calmer day. Before the next big storm, a few small steps go a long way:
Replace sump pump(s) every 5–7 years — and consider a battery backup.
Ask your agent about flood coverage. Without a sump-pump rider, most insurers won't cover floods — it's often only a few dollars more.
Ask about discounts for leak-detection devices and water alarms.
Clear leaves and debris from nearby storm drains.
Keep water draining away from your foundation; leave natural vegetation on steep slopes.
Raise boxes and file cabinets off basement floors. Foam blocks work well.
Keep basement window wells covered.
Mount power strips 4–6 inches off the floor.
Coverage and discounts vary by carrier — ask your agent or consult your insurer for what your policy actually covers.
Calm, local, and family-run.
Your call rings straight to our own team, 24/7 — a real person answers, not a machine. No call centers, no franchise dispatch.
Family-run in Southeastern Pennsylvania.
5,000+ restorations.
Our own crews handle emergency mitigation start to finish. For rebuilds, we manage every trade under one accountable team.
Serving Montgomery, Chester, Berks, Bucks, Delaware & Philadelphia counties.
Our own crews handle emergency mitigation start to finish. For rebuilds, we manage every trade under one accountable team. One local point of contact stays with you through the rebuild — not a national routing queue.
The questions people ask when it's happening.
Only if you can reach the breaker without standing in water. If water is near outlets, the panel, or the ceiling, don't touch it. Once everyone is safe, call us right away so we can protect and document the property, then notify your insurer promptly.
Not until the fire department says the structure is safe. Stay out until first responders clear the scene and get any smoke exposure checked. Once the scene is cleared, call us to secure the building and begin cleanup, then notify your insurer promptly.
Mold can begin growing within 24 to 48 hours after water sits. Keep vulnerable people out of the room, don't disturb the growth, and stop the moisture only if it's safe to do so. Call us for an assessment, notify your insurer promptly, and take photos afterward only if it is safe.
Stay off the roof and keep people away from broken glass and unstable openings. Once everyone is safe, call us right away to secure the property, then notify your insurer promptly. Photograph the openings only from a safe location.
Yes. Your call rings straight to our own team, 24/7 — a real person answers, not a machine. No call centers, no franchise dispatch. We're typically on-site within 2 hours for emergencies. Tell us what happened and we'll talk you through the next step.
We document losses and coordinate with insurance carriers. We bill your insurance directly. Coverage depends on the specific policy and cause of loss, so we cannot promise a particular outcome.
We serve homeowners and businesses throughout Southeastern Pennsylvania — Montgomery, Chester, Berks, Bucks, Delaware, and Philadelphia counties — from our family-run Limerick headquarters. Across 5,000+ restorations, we've kept one accountable TRC point of contact from the first call through the final walkthrough.
Something not covered here? Call us any time at 610-489-1650.
TRC is there!
Whatever just happened, you don't have to figure out the next step alone.
Call us and we'll talk you through the next step. Your call rings straight to our own team, 24/7 — a real person answers, not a machine. No call centers, no franchise dispatch.